antiworkflow

Machines do the repeat work. People do the human work.

One repeatable process, absorbed into a self-running system in ninety days — with at least half the human hours removed, in writing, against a baseline drawn from your own data.

START WITH THE AUDIT Two weeks. Fixed scope. You can stop there.
No results,
no fee.
WHY IT USUALLY HASN'T WORKED
The work is known, not written down
Two or three people hold the exceptions in their heads. Nothing breaks until one of them takes leave.
Every tool added a step
The automation works 80% of the time, so someone now checks 100% of it. Net hours went up.
Nobody owns the outcome
The vendor owns the tool, your team owns the failures. That's the arrangement we replace.
ABSORPTION 90

How the ninety days run

01
Audit · 2 weeks
We sit with the people doing the work and pull volumes from your systems. Baseline signed before anything changes; yours whether or not you continue.
Your time: ~4 hrs/week
02
Pilot · 90 days
We build it against real volume, in stages, and keep the manual path open and tested. Miss fifty per cent and the next phase is free.
One 60-min review weekly
03
Operate · 12 mo. min.
We run alongside your team under a stated response time, and adjust it as the process changes.
Named contact, defined SLA
04
Handover · day one
We write the documentation as we build. It's finished when your own team runs it without us.
Assets yours from day 1
MEASUREMENT

A baseline you sign, re-run at day ninety

Measure
At audit
Day 90
Contractual floor
Human hours per week
measured, not estimated
re-measured, same method
−50% or more
Cycle time, request to done
from your system logs
same query, same source
agreed in the audit
Exceptions still needing a person
written into the scope, signed before pilot
tracked against that ceiling
capped in writing
Who owns the system
—
you do
from day one
Miss a floor at day ninety and the next phase is free while we keep working, thirty more days, to close the gap. Miss it again and you get the process back exactly as it was, plus every audit document, to run with anyone.
THE THREE OF US

All three in the room. There is no fourth.

OPERATIONS
Jonathan Giap — operations
Leads the audit. Sits with your team for the two weeks and signs the baseline with you.
SYSTEMS
Hule Khuong — systems
Builds and runs the system. The person who builds it answers when it misbehaves.
DELIVERY
Sandbox Phuong — delivery
Owns the weekly review and the SLA. Your named contact for twelve months.
Miss the fifty per cent and you owe nothing for the operate phase. No results, no fee.
set in writing, before day one.

Four questions, then one of the three of us replies.

The same ones the audit opens with. Answer plainly and you'll get a plain answer back — including if we think you shouldn't do this yet.

Reply within two business days. Not a sequence.